Returns will be accepted up to 30 days after the order is received. Items must be returned in unused and resalable condition (new and in original package), with the exception of warranty claims.
Customer ordering errors/returns or cancellations after shipment will be charged round-trip freight and will be subject to a restocking fee of 25% or more.
Any return merchandise requires a Return Merchandise Authorization (RJ) Number assigned prior to shipment.
Returns will not be accepted without an RMA Number. All packages must be clearly marked with the RMA Number and a copy of the Returned Merchandise Authorization Form included in the package. Items returned without proper documentation will be subject to a restocking fee of 30% or more.
Please note special order items could be subject to a restocking fee of 30% or more or could be deemed non-returnable.
Made-To-Order (MTO) Items
Custom made items, such as hose assemblies, or other items marked as “Non-Cancellable”, “Non-Refundable”, and/or “non-returnable” will not be accepted for return or refund, unless there is a manufacturer defect, or the item is under warranty.
Items under warranty must be returned freight prepaid according to the instructions provided in the RJ. Following inspection, if the warranty claim is approved, the manufacturer will determine whether to issue a replacement, repair, or credit, or Ruijia Company may provide these at the manufacturer's direction.
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